Refunds
What are refunds? Refunds are payments made by a company to its customers for returned goods or services.
How to Refund a Payment
By issuing a Credit Note then applying it to an invoice.
Go to Credit Notes (on the Blixo Sidebar) and Add Credit Note (Blue Button on the top right corner).
![](/docs/images/credit-notes/refund/credit-notes-page.png)
Fill out all necessary items:
- Customer
- Credit Note – Name of Credit Note can start with CN
- Item
- Date
- Rate
- Notes
![](/docs/images/credit-notes/refund/new-credit-note.png)
Click Save and Issue.
![](/docs/images/credit-notes/refund/credit-note-detail.png)
Click Apply to Invoice.
![](/docs/images/credit-notes/refund/apply-to-invoice.png)
Select which Invoice to apply the Credit Note and can put a note about the Credit Note. (Amount is automatically shown)
Click Submit.
![](/docs/images/credit-notes/refund/applied-credit-note.png)
It will show that the amount has been applied when you go the actual Invoice
![](/docs/images/credit-notes/refund/applied-amount.png)
If they paid an invoice via online payment processing (Stripe) before, can refund directly on the payment record from Blixo.
![](/docs/images/credit-notes/refund/refunded-payment.png)