By issuing a Credit Note then applying it to an invoice.
Go to Credit Notes (on the Blixo Sidebar) and Add Credit Note (Blue Button on the top right corner).
Fill out all necessary items:
- Credit Note – Name of Credit Note can start with CN
Click Save and Issue.
Click Apply to Invoice.
Select which Invoice to apply the Credit Note and can put a note about the Credit Note. (Amount is automatically shown)
It will show that the amount has been applied when you go the actual Invoice
If they paid an invoice via online payment processing (Stripe) before, can refund directly on the payment record from Blixo.