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Customer

Customers

  1. From the dashboard choose Customers
  2. To Add Customer: to add a customer go to the top left hand corner and click on add
  3. You will get a pop up screen called “New Customer” with 3 tabs (Basic, Address, and Options) please fill out the necessary information for the customer you are adding, and then click on submit.
  • Basic (name, Customer Number, Email address, If you want to use autopay, payment terms and you can assign a Account manager)
  • Address (Fillout customers address)
  • Options (you can activate whichever options are applicable to the customer.) Note: depending on how you have set up payment options you may have other options than what is shown in the image.
  1. After clicking submit you will see the new customer in your customers list.

From the list of names you will be able to edit (by clicking on the pencil) and you can edit any information that you previously put there or that was missing.

Or you can generate a statement by clicking on the green icon with the down paint arrow.



Here you can set date range and currency and either send or generate a statement.

And finally you can check on the customer’s name which has a blue color to see the customer profile.

Customer profile view:

In this view there are several options:

The landing page will have the name, who created the profile, what date it was created on, the customer number, the type of customer, what the customer owes, and if the customer has credits. Along with that you have 4 tabs:

  • Account (default) with gives you the general profile information:
    • Profile” (w/ the option to edit information here as well)
    • Payment method” (you can add different types of payment methods here for the customer)
    • Invoices: you will have a list of all the open and closed invoices for the customer.
  • Contacts (When your customer is a company, there may be multiple individuals you will needs to reachout to, this will be the area to add each of those contacts for the company)
  • Collections (THis is where you can add tasks and notes on what is due
    • As well as enable chasing to send reminders to the customer that they owe a payment.

  • History (Allows you to see what functions have been added for the customer

Also within the Customer profile you have a “More” button in the top left corner

This button will give you a drop down menu: here you can Generate a sign in link or a statement, or you can export the contact as a PDF or CSV file, and finally you can delete the custom profile.

Also on the top left corner this is an “add” button. Which will also give you a dropdown menu with options for: New Invoice, New Quote; New Credit Note, Receive Payment, Add Credit, Add promise to Pay

New Invoice, (Will cover in another document)
New Quote; (Will cover in another document)
New Credit Note, (Will cover in another document)
Receive Payment, (you can manually enter any payment that was received)

Add Credit, (you can credit back an amount for the customer.

Add promise to Pay

And History will show you all the history of the specific customer